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HOW TO ORDER & F.A.Q.

FREQUENTLY ASKED QUESTIONS
常見問題
A. WHEN WILL MY ORDER BE READY? 我的訂單什麼時候準備好?

When you place your order, you will be able to let us know the date and time that you want it ready. 當您下訂單時,請告訴我們您要的日期和時間。


For NATA Bakery:

  • Your order for PICKUP or DELIVERY must be placed the latest until 8pm of the previous day (our baking team works overnight to bring you freshly baked bread & cakes in the morning so we cannot make orders for the same day). 自取或要求外賣送餐,請於前一天晚上8點前下單 (我們的麵包工匠會在當天凌晨工作,為早上給您帶來新鮮出爐的麵包和蛋糕,所以不能在同一天訂購)
  • Orders for Mandatory Holidays or Festive days (Christmas, Lunar New Year), must be made 2 days in advance due to the high volume of work in our bakery that requires advanced planning. 公眾假期或節日(聖誕節和農曆新年),需提前至少2日下訂單,因為大量的訂單需要預先準備。
  • Please note that we are closed on January 1st and December 25th of each year. 請注意每年11日及1225日為本店的假期。

 

For CUPPACOFFEE :

  • If your order is for DELIVERY, it must be placed on the previous day until 8pm.要求外賣送餐,需於前一天晚上8點前下單
  • If your order is for PICKUP, then it must be placed until 11am for pickup after 12:00. Pease note that orders must be placed at least 1 hour before pickup time. 自取,需11點前下單,12點後可取。請注意必須至少在自取1小時前下訂單。
  • Please note that we are closed on January 1st and December 25th of each year. 請注意每年11日及1225日為本店的假期。

 

For mixed orders NATA BAKERY + CUPPACOFFEE:

  • Your order must be placed until 8pm of the previous day需於前一天晚上8點前下單
  • Please note that we are closed on January 1st and December 25th of each year. 請注意每年11日及1225日為本店的假期。

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B. WHAT IS THE MINIMUM ORDER? 訂單最低消費多少?

  • For PICKUP there is no minimum order. 自取沒有最低消費
  • For DELIVERY the minimum order is MOP300. 外賣送餐最低消費 MOP300

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C. DO YOU DELIVER? 你們有送餐服務嗎?

Yes we do deliver, between 9am and 12:00 (noon). We offer free delivery for orders equal or above MOP300 and we charge a delivery fee of MOP80 for orders below the minimum amount. However, please note that orders for delivery must be paid online with credit card. 有,早上9點至中午12點。訂單達MOP300元或以上,免費送餐,少於則收取MOP80元送餐費。請注意,外賣送餐必須以信用卡在線先付款。

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D. IF I PLACE AN ORDER DIRECTLY AT YOUR PHYSICAL STORES, DO YOU DELIVER? 在店直接下訂單,你們會提供送餐服務嗎?

No, we do not deliver orders made at the stores. We only deliver online orders. 不會,我們不送在店下單的餐,只會送在網上訂購的餐。

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E. HOW DO I PLACE AN ORDER @ NATA BAKERY & CUPPACOFFEE ONLINE STORE?  如何在NATA BAKERY CUPPACOFFEE的網店訂購?

  1. Go to “www.natabakery.com’ and click the SHOP ONLINE
             登入www.natabakery.com 然後點擊網上訂購的連接
  2. Select the products and quantities you wish to buy.  點選您想訂購的產品和數量
  3. Click CART when you are finished, review your order and fill in the date, time and special message information.  點擊加入購物車,查看您的訂單並填寫日期,時間和特殊要求。
      • For SELF-PICKUP – write day.month.year; hours:minutes; 自取:請填自取日期及時間(日/月/年,時:分)
      • For DELIVERY (FROM 9am- 12(noon)) – write day.month.year; FROM hours: minutes TO hours: minutes (allow 1 hour minimum interval). 要求送餐 (早上9 ~12):請填送餐日期及時間段(日/月/年,由 時:分 到 時:分),時間段最少為1小時
      • For CAKES (write message to place on cake, max. 30 characters). 訂購蛋糕(蛋糕寫字最多30個字母)
  1. Click CHECKOUT.  點擊確認訂單
  2. Select SHIPPING:   點選領取方式:
      • Self-Pickup’: free of charge  自取 : 免費
      • Delivery’: free of charge for orders above MOP300 or MOP80 delivery fee for orders below this value. 要求送餐 : 滿MOP300元或以上免費送餐, 少於則收MOP 80元送餐費.
  1. Select BILLING & PAYMENT:  點選賬單及付款:
      • Credit Card’ or  信用卡付款或
      • Cash on Pickup’ at one of our available pickup locations. For delivery we only accept Credit Card payment. 於指定店取餐時現金付款。如要求送餐,我們只接受信用卡在線先付款
  • Fill in your BILLING ADDRESS (for postal code write ‘00000’ / a valid mobile phone number must be entered or orders will not be accepted). 填寫賬單地址(郵政編號可填“00000”/請填有效的聯絡電話,否則訂單不會被接納).
  • Click PLACE MY ORDER. If you chose to pay by credit card you will be directed to a payment page. 點選確認我的訂單。如果你選擇以信用卡付款,網頁會直接跳至付款的頁面。
  • You will see a confirmation message that your order has been received and will also receive an automatic confirmation email. We may contact you by sms/ phone call for further confirmation or details. 您會看到你的訂單已確認的信息和收到確認電郵。如有需要我們將會以電話信息或電話和您聯繫。
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     F. WHICH PICKUP LOCATIONS ARE AVAILABLE? 自取地點有哪些?

    CUPPACOFFEE TAIPA  氹仔
    • Rua Fernão Mendes Pinto, 104 -106, Taipa
    • 氹仔舊城區飛能便度街104號泉悅花園地下
    NATA CAFÉ / CUPPACOFFEE XPRS TAIPA 氹仔
    • Flower City, Taipa (Parknshop lobby)
    • 氹仔花城 (百佳超級市場)
    MACAU  澳門
    • Tuga & Lola - Rua da Tercena no.15 R/C A, Macau
    • Tuga & Lola - 澳門,果欄街15號 德寶大廈地下A 座

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    G. IS THERE A NUMBER I CAN CALL? DO YOU ACCEPT PHONE ORDERS? 有沒有聯絡電話?你們接受電話訂單嗎?

    We do not accept any phone orders in any of our stores due to the possibility of miscommunication, which would result in errors. We do not have a number you can call for information, however we are always available through our email: nata@nataworld.com. 我們不接受電話訂單,因為電話訂單容易因誤會而導致出錯。我們沒有電話資詢,但是您可以隨時通過電郵與我們溝通,我們的電郵是:nata@nataworld.com